Last updated: 15 October 2026

Osborn Works is the print and fulfilment division of Drop Dead Clothing Limited, based in Sheffield, UK. This policy explains how we collect and use personal data through osbornworks.com and when providing our services.

Drop Dead Clothing Limited is the data controller for personal data collected through this website.

• Company name: Drop Dead Clothing Limited
• Registered in England and Wales, company number 06036816
• Registered office: Unit 4a Rutland Way, Sheffield, S3 8DG, United Kingdom
• ICO registration number: ZA686277
• Contact: service@osbornworks.com

We are not required to appoint a Data Protection Officer. Send any privacy questions to the email above.

Source

Data

Who it's about

Print request form

Name, company, band or brand, email, phone, billing address, billing email, job details, artwork or mockups you send

Customers requesting screen printing quotes

Client delivery form

Brand or company, contact name, email, supplier name, shipping method, tracking number, delivery contents, cost and product details, photos or mockups

Fulfilment clients and their contacts

Email and phone

Anything you include when you contact us

Anyone who gets in touch

Order fulfilment

Name, delivery address, email, phone, order contents, returns information

End customers of the brands we fulfil for (see section 4)

Website visits

IP address, browser and device type, pages viewed, collected through cookies and server logs

Website visitors

We don't knowingly collect special category data. Please don't include it in forms or emails.

Under UK GDPR we need a lawful basis for each use of your data.

What we do

Lawful basis

Respond to print quote requests and produce your order

Contract, or steps before entering a contract

Receive, check in and store goods for fulfilment clients

Contract

Invoice and keep financial records

Legal obligation

Pick, pack, ship and process returns for client brands

Contract with the client brand (we act as processor, see section 4)

Answer enquiries and provide customer service

Legitimate interests in running our business

Keep the website secure and working, and understand how it's used

Legitimate interests; consent for non-essential cookies

Prevent fraud and spam (including hidden spam-check fields on our forms)

Legitimate interests

We don't sell your data. We don't send marketing from this website. If that changes, we'll ask for your consent first.

If you bought from a brand that uses Osborn Works for fulfilment, that brand is the data controller for your order. We process your data as their processor, only on their instructions and under a written data processing agreement.

We use it only to pick, pack, ship, handle returns and provide customer service for that brand. For questions about your order data or to exercise your rights, contact the brand you bought from. We'll help them respond.

We only share what each provider needs to do their job:

• Couriers and carriers (for example Royal Mail, DPD, DHL, UPS, FedEx) to deliver parcels
• Freight forwarders and customs brokers to clear international shipments
• Ecommerce, returns and warehouse software used to manage orders and returns
• Google Workspace, which stores form submissions and our email
• GoDaddy, which hosts this website
• Our accountants and professional advisers, where needed
• Authorities such as HMRC or the police, when the law requires it

All providers are bound by contract to protect your data and use it only for the service they provide to us.

Some providers (for example Google and GoDaddy) store data outside the UK, and international shipments mean sharing delivery details with carriers and customs in the destination country.

Where data leaves the UK, we rely on UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the transfer being necessary to deliver your order.

Data

How long

Quote requests that don't become an order

12 months from the request

Orders, invoices and financial records

6 years after the end of the financial year (HMRC requirement)

Client delivery and stock records

Length of the client relationship, plus 6 years

Fulfilment order data for client brands

As set out in our agreement with each brand

General enquiries

2 years from last contact

Website analytics

Up to 26 months

After this, we delete or anonymise it.

We protect your data with access controls, password protection and two-factor authentication on our systems, encrypted connections (HTTPS) on this website, and by limiting access to staff who need it.

If a breach is likely to put you at risk, we'll tell you and report it to the ICO within 72 hours where required.

This site uses cookies set by our hosting platform (GoDaddy). Essential cookies keep the site working and secure and don't need consent. Analytics cookies help us understand how the site is used and are only set if you accept them.

You can change your choice at any time through the cookie banner or your browser settings. Blocking essential cookies may stop parts of the site working.

Under UK GDPR you have the right to:

• Access a copy of your data
• Correct inaccurate data
• Have your data deleted
• Restrict or object to how we use it
• Move your data to another provider (data portability)
• Withdraw consent at any time, where we rely on it

Email service@osbornworks.com to use any of these. We'll respond within one month, and it's free in most cases.

If you're unhappy with how we handle your data, please contact us first. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

We may update this policy when our services or the law change. The date at the top shows the latest version.

Questions? Email service@osbornworks.com or write to Osborn Works, Drop Dead Clothing Limited, Unit 4a Rutland Way, Sheffield, S3 8DG, United Kingdom.